Privacy Policy

Agensi Pekerjaan ENM Sdn. Bhd. (“ENM”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable data protection laws to ensure your personal information is handled with the highest standards of care and security.

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, company name, job title
• Business Information: Company details, project requirements, service inquiries
• Communication Records: Messages, inquiries, and correspondence with our team
• Service-Related Data: Information required for work permit applications and recruitment services

Automatically Collected Information

• Usage Data: Pages visited, time spent on site, referral sources
• Device Information: Browser type, operating system, IP address (anonymized)
• Analytics Data: Website performance metrics (privacy-friendly, no cookies)

We use your personal information for the following purposes:

• Service Delivery: Processing work permit applications, recruitment services, and consultations
• Communication: Responding to inquiries, providing updates, and maintaining business relationships
• Legal Compliance: Meeting regulatory requirements for immigration and employment services
• Business Operations: Managing client relationships, invoicing, and service improvement
• Website Optimization: Understanding user behavior to improve our website and services

We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:

Government Authorities

As required for work permit and immigration services, we may share relevant information with:

• Jabatan Ketua Menteri Sabah (JKM)
• Jabatan Imigresen Malaysia Sabah (JIM)
• Philippines Overseas Labor Office (POLO)
• Other relevant government agencies as required by law

Service Providers

We may share information with trusted service providers who assist with:

• Email communication services
• Website hosting and maintenance
• Legal and compliance services

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Backups: Secure backup procedures to prevent data loss
• Security Monitoring: Continuous monitoring for security threats
• Staff Training: Regular privacy and security training for employees

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Client Records: 7 years after service completion (as required by Malaysian law)
• Communication Records: 3 years for business correspondence
• Website Analytics: 26 months maximum (Vercel Analytics retention period)
• Marketing Data: Until consent is withdrawn or 2 years of inactivity

Under the Malaysian PDPA, you have the following rights regarding your personal data:

• Right of Access: Request information about how your data is processed
• Right of Correction: Request correction of inaccurate or incomplete data
• Right to Withdraw Consent: Withdraw consent where processing is based on consent
• Right to Limit Processing: Request limitation of data processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another organization

Essential Functions

We may use minimal technical cookies necessary for:

• Website security and fraud prevention
• Session management for contact forms
• Remembering your privacy preferences

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on this page
• Updating the “Last updated” date at the top of this policy
• Sending email notifications for significant changes

Your continued use of our services after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or wish to exercise your rights under PDPA, please contact us:

We are committed to addressing your privacy concerns promptly and will respond to your inquiry within 21 days as required by Malaysian PDPA.